And they clarified the IHG upgrade email was automated and their local Naperville system was not integrated so no upgrade was actually being offered. In seeking a better resolution, even a temporary bed rolled in for our third traveller, we were told there was no other option if we wanted a place to sleep for three. They did offer a king room suite, but with only sleeping capacity for two out of the three of us. Hoping there there was a mistake being sent to an uncleaned room, we were told by the staff they were sold out. Oddly, we found this after receiving an email letting me know “we’ve upgraded your reservation” earlier that day. A mop left behind by the staff was inside wedged into the door making it hard to open, the bathroom was filthy, and the next morning we realized that the two coffee cups (for a room meant for four?) had fingerprints and lipstick on the rim. When we got to the room, it was basically a what you’d expect from a 2-3 star two queen standard room that they later explained was considered a “suite” with no balcony and a view of building under construction. Don't forget to take advantage of that! More Show lessįor our anniversary on a Friday night stay, I thought I booked a $400 suite with a balcony facing the river with a sofa bed for a 3rd traveller. Nice job, Hotel Indigo! Tip: another reason to stay here is that you will be provided with a 15-20% off coupon to use at select restaurants in Downtown Naperville. Other than that though, this was a great stay here and I will no doubt stay here again when business brings me to the Naperville area again. This is partially because of the hardwood floors inside the rooms. The only thing I will say about this hotel is that it is not as soundproof as you may think it is, so you might hear outdoor activities nearby, or even guests in adjacent rooms. That is not easy to find in the Chicago area, so HALLELUJAH for this hotel! Housekeeping services are also provided every day. There is also FREE PARKING in an ATTACHED PARKING GARAGE. The room is very large, size wise, including the shower, with TALL ceilings. ![]() ![]() The location is ideal as there are many food options and attractions such as the Naperville Riverwalk within walking distance of the hotel - another huge pro to staying here. The hotel staff is very friendly, and will go out of their way to ensure you have a great stay here. ![]() Ever! The hotel overall is very modern, clean, and spacious. This is probably one of the nicest hotels I have ever stayed in.
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